qb999 Privacy Policy

This Privacy Policy ("Policy") describes how qb999 ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your", "Player") who access or register on the qb999 platform at qb999.ws. qb999 is an online casino and sports betting platform serving the Bangladesh market, with a particular focus on cricket betting, live casino games, slots, crash games, and mobile banking-integrated payment services.

By creating an account and using the qb999 platform, you acknowledge that you have read, understood, and accepted the practices described in this Policy. If you do not agree with the terms of this Policy, please do not use the qb999 platform. We encourage you to read this Policy in full so that you understand what information we hold, why we hold it, and what your rights are with respect to that information. This Policy forms part of the overall legal framework governing your use of qb999, alongside the Terms & Conditions.

qb999 collects the following categories of personal information from players. The table below summarises what we collect and why:

qb999 uses the personal information described above exclusively for the following purposes:

• To create and manage your qb999 player account, including verifying your identity, processing your registration, and maintaining your account profile.
• To process deposits and withdrawals via bKash, Nagad, Rocket and other supported mobile banking payment methods, and to maintain accurate financial records related to your account.
• To provide, maintain, and improve the qb999 platform, including all games, sports betting markets, promotions, and player support services.
• To detect, investigate, and prevent fraud, money laundering, account abuse, and other prohibited activities that could compromise the security or fairness of the qb999 platform.
• To comply with applicable anti-money laundering requirements, age verification obligations, and other legal or regulatory requirements that apply to the operation of the qb999 platform.
• To send you relevant promotional communications, bonus notifications, and platform updates where you have not opted out of such communications. You may unsubscribe from marketing messages at any time by contacting customer support.

qb999 does not use your personal information for any purpose beyond those listed above. We do not engage in profiling for advertising purposes unrelated to qb999 services, and we do not sell your data to data brokers or marketing agencies.

qb999 processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration data, transaction data, and gaming activity data is necessary to fulfil the contract between you and qb999 — namely, providing you with access to the platform and its services.
• Legal obligation: Processing data for age verification, KYC checks, anti-money laundering screening, and financial record-keeping is required by applicable legal and regulatory frameworks.
• Legitimate interests: Processing device and technical data for security monitoring, fraud detection, and platform optimisation is in the legitimate interests of qb999 and its players — provided that these interests are not overridden by your rights and freedoms.
• Consent: Sending promotional communications and personalised bonus offers is done on the basis of your consent, given at the time of registration or subsequently. You may withdraw this consent at any time by contacting customer support.

The majority of qb999 players in Bangladesh use mobile banking services — particularly bKash, Nagad, and Rocket — to fund their accounts. qb999 recognises the sensitivity of mobile financial data and takes specific steps to handle payment-related information responsibly. When you initiate a deposit via a mobile wallet, qb999 receives a transaction reference number and the originating mobile number associated with that transaction. This information is used solely to verify the deposit was received and to match it to your qb999 account. qb999 does not store your mobile wallet PIN, password, or any authentication credentials.

Withdrawal requests at qb999 are processed back to the same registered mobile wallet used for the player's most recent deposit. This matching requirement is both a security measure and a safeguard against money laundering. All payment transaction records are retained for the period required by applicable financial regulations and then securely deleted.

qb999 does not sell, trade, or otherwise transfer your personal information to unaffiliated third parties. We may share your personal data with third parties only in the following limited circumstances:

• Payment processors and mobile banking service providers (bKash, Nagad, Rocket, Upay): Sharing is strictly limited to the transaction data required to process your deposit or withdrawal. These providers are bound by their own data protection obligations.
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, and others): These providers may receive session and gaming activity data solely for the purpose of delivering their games through the qb999 platform. No personally identifying data beyond what is technically necessary is shared.
• Legal and regulatory authorities: qb999 will disclose personal data where required to do so by applicable law, court order, or a lawful request from a governmental authority. We will notify affected players of such disclosures where permitted by law.
• Fraud prevention and security partners: In cases of suspected fraud or security breach, limited technical and account data may be shared with specialist fraud prevention services to protect the security of the qb999 platform and its players.

All third parties with whom qb999 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the one for which it was shared.

qb999 uses cookies and similar tracking technologies on the qb999 platform to improve the player experience and maintain platform security. The following types of cookies are used:

• Essential cookies: These are strictly necessary for the platform to function. They enable core features such as session management, login authentication, and security checks. Essential cookies cannot be disabled without impairing your ability to use the qb999 platform.
• Functional cookies: These allow qb999 to remember your preferences — such as your preferred game category or your language settings — so that you do not need to re-configure them on every visit.
• Analytics cookies: qb999 uses anonymised analytics data to understand how players navigate the platform, which features are most used, and where technical issues may be occurring. This data is aggregated and does not identify you personally.

Most modern mobile browsers allow you to control cookie settings through your browser preferences. However, disabling essential cookies may significantly impair your ability to use the qb999 platform. If you have questions about how cookies are used on qb999, please contact our support team.

qb999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, as described in this Policy, or for as long as required by applicable law. In practice, this means: account registration data and transaction records are retained for a minimum of five years from the date of the last transaction on your account, in order to satisfy financial record-keeping obligations. Gaming activity data is retained for a minimum of three years from the date it was generated. Communication data (such as support chat logs) is retained for two years from the date of the communication.

When personal data is no longer required for any legitimate purpose and retention is no longer legally mandated, qb999 will securely delete or anonymise that data so that it can no longer be linked to an identified or identifiable individual. If you close your qb999 account, your account profile will be deactivated immediately, but certain data will be retained for the legally mandated periods described above.

qb999 takes the security of your personal data seriously and implements industry-standard technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption on all data transmissions between your browser or mobile app and the qb999 servers, ensuring that your personal and financial data cannot be intercepted in transit.
• Secure, access-controlled data storage systems with restricted internal access rights — only authorised qb999 personnel with a genuine operational need are permitted to access player data.
• Regular security audits and vulnerability assessments of the qb999 platform infrastructure to identify and remediate security risks before they can be exploited.

While qb999 takes all reasonable steps to protect your personal data, no data transmission over the internet or mobile network can be guaranteed to be 100% secure. You play an important role in keeping your account safe by maintaining a strong, unique password for your qb999 account and not sharing your login credentials with anyone.

As a qb999 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the qb999 customer support team via live chat:

• Right of access: You may request a copy of the personal data qb999 holds about you at any time. We will provide this information within a reasonable period of receiving your verified request.
• Right to rectification: If the personal data qb999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Please contact support and we will review your request promptly.
• Right to erasure: Subject to applicable legal retention obligations, you may request that qb999 delete the personal data held on your account. Erasure requests will be processed within a reasonable timeframe following verification of your identity.
• Right to restrict processing: You may request that qb999 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you do not want the data deleted.
• Right to withdraw consent: Where qb999 processes your data on the basis of consent (such as for marketing communications), you may withdraw that consent at any time by contacting customer support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

qb999 will respond to all valid privacy rights requests within a reasonable period. In order to protect player data, we may need to verify your identity before processing a request. If we are unable to fulfil a request due to a conflicting legal obligation, we will explain the reason for the limitation.

The qb999 platform is strictly for adults aged 21 and above. qb999 does not knowingly collect, store, or process personal data from any person under the age of 21. If qb999 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a person under 21 has registered on the qb999 platform, please contact our support team immediately so that we can take appropriate action.

The qb999 platform does not contain links to external third-party websites. In the event that any promotional material or communication associated with qb999 contains a reference to a third-party service provider (such as a game developer's website), please be aware that those third parties operate independently and have their own privacy policies. qb999 is not responsible for the privacy practices of any third-party website or service.

qb999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, the updated version will be published on the qb999 website with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed of how qb999 protects your personal data.

Your continued use of the qb999 platform following any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the revised Privacy Policy, you must stop using the qb999 platform and may request account closure by contacting customer support.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which qb999 handles your personal data, please contact our customer support team. Our team is available 24/7 via live chat on the qb999 platform and will respond to all privacy-related enquiries as promptly as possible.

You may also contact us by email at: [email protected]